Guiding Pet Parents, Supporting Clinics: Why We’re Building FlexVet

The Calls Every Clinic Knows

• “My dog was just hit by a car — what do I do?”

• “My cat has another ear infection — can you fit me in?”

• “I need a refill for Bella’s allergy medication.”

• “My cat sneezed a few times today — should I be worried?”

• “What time are you open on Saturday?”

Every one of these questions matters. But they don’t all need the same outcome. Some are true emergencies. Some require an appointment soon. Some are routine requests. Some are simply reassurance that nothing urgent is happening.

Right now, though, they all funnel into the same front desk. Phones ring nonstop, inboxes overflow, and staff do their best to sort it all out. At the end of the day, it often feels like there was never enough time.

Why This Overwhelms Clinics

Clinic teams say the same thing again and again — the questions keep coming, through calls, emails, and messages, and it never feels like there’s enough time to keep up.”

When every single question lands on the front desk:

• Receptionists get buried in calls.

• Techs are pulled away from patients to chase down messages.

• Vets spend hours returning non-urgent callbacks.

• Clients wait, worry, or head to the ER “just in case.”

  
  

It’s not that staff don’t care. It’s that the system doesn’t scale.

"FlexVet is the 24/7 digital front door that guides pet parents and takes pressure off

the front desk.”

A Better Way Forward for Veterinary Clinics

FlexVet is designed to take pressure off clinics by guiding pet parents in real time — 24/7.

• If it’s an emergency → FlexVet directs the client to follow the clinic’s emergency protocol immediately.

• If it needs care soon → FlexVet suggests booking an appointment and helps them schedule it.

• If it’s routine → FlexVet handles it automatically (refills, FAQs, food orders).

• If it doesn’t require immediate action → FlexVet provides reassurance, explains what to monitor, and gives the option to book later if needed.

  
  

Instead of everything crashing into the front desk, clients get answers right away, and the clinic stays in control of how care flows.

What This Looks Like in Practice

• A pet parent reports: “My dog was hit by a car.”→ FlexVet flags it as urgent and directs them straight to the clinic’s emergency protocol.

• A client says: “My cat has another ear infection.”→ FlexVet guides them to book an appointment for care.

• Someone asks: “Can I get a refill for Bella’s allergy meds?”→ FlexVet processes the refill, routes it into the clinic’s system, and confirms with the client.

• A parent wonders: “My cat sneezed a few times today — should I worry?”→ Without FlexVet, this would mean another callback on the vet’s already long list. With FlexVet, the client feels reassured in the moment, knows what to watch for, and has the option to book later if needed.

• Another asks: “What are your hours on Saturday?”→ FlexVet answers automatically, no staff required.

Why This Matters

When clinics have support at that first point of contact:

• Staff get breathing room. They’re not stuck answering the same questions all day.

• Vets stay focused on medicine. No mountain of non-urgent callbacks waiting at the end of the day.

• Clients feel cared for. They get clear guidance right when they need it.

• Pets get better outcomes. Because the urgent ones rise to the top immediately.

  
  

This isn’t about replacing staff. It’s about supporting them with tools that finally match the reality of modern client demand.

Our Why

Josh has lived this reality. At his clinic, the majority of daily calls weren’t emergencies — but every one still took staff time and attention. The result was the same everywhere: stressed teams, anxious clients, and vets working long after the doors closed.

FlexVet exists to change that. By guiding pet parents earlier, more clearly, and more consistently, we make life better for clients, clinics, and the profession as a whole.

Closing

Pets will always get sick. Owners will always worry. Clinics will always be busy.

What can change is how those first questions are handled.

FlexVet’s mission is simple:

• Guide pet parents in the moment.

• Support clinics with 24/7 digital triage.

• Protect veterinary teams from overload.

AI isn’t here to replace veterinarians — it’s here to support them, reduce overload, and keep clinics thriving for the pets and families who rely on them.

With you in the future of veterinary care,

Rafi Skapinker & Josh Skapinker Co-Founders, FlexVet