Learn More About Us
The Background
FlexVet started with a simple observation: veterinary care was changing. Josh, a practicing veterinarian in one of Toronto’s busiest hospitals, saw phones ringing nonstop and staff pulled from exams to handle “quick questions.” Client expectations were rising faster than clinics could respond.
A new generation of pet parents wanted answers on their terms — refill requests, late-night concerns, or reassurance about a pet’s behavior. The traditional front desk could no longer keep pace.
Josh shared these insights with his brother, Rafi, a technology operator who had spent years building platforms to modernize client communication in other industries. Together, they saw the gap: clinics needed a safe, modern way to guide pet parents in real time — without adding new burdens to staff or crossing into medical decision-making.
About
The Full Story
FlexVet is the result. An AI-powered front desk for veterinary clinics, it captures every call, text, and message instantly — booking appointments, processing refills, answering routine questions, and guiding pet parents to the right next step.
By triaging communication safely, FlexVet helps clinics deliver the kind of modern, always-on client experience that pet parents now expect, while keeping veterinarians firmly in control.
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We’re guided by three principles:
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Veterinarian-led: Built with practicing veterinarians to reflect real clinic needs.
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Clinic-first: Designed to reduce admin, not add more systems or workarounds.
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Compliance-Safe: Guides client communication while keeping veterinarians in full control of medical decisions.
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Veterinary medicine is evolving. Client expectations are rising. FlexVet gives every clinic a clear path to becoming a modern, always-on, client-ready practice.